Information We Collect

Here are the categories of personal information we collect:

• Personal identifiers: Name, home or billing address, email address, telephone numbers, IP address, account name and password for our rewards programs, information related to customer reviews, social media handles, drivers’ license or other identification card information.
• Demographic information: Military or veteran status; date of birth.
• Commercial and financial information: Data about how you interact with us, including what you purchase when you visit us; Power Card and Rewards accounts information and balances; payment information.
• Professional information: Job title, information about your employer, status as a first responder.
• Internet or other electronic activity information: Device and browser type, your browsing and search history on our Sites, and information regarding your interaction with our Sites and our advertisements; information regarding your interaction with our pages on social media sites and information provided to such sites; and information collected electronically from you in our stores.
• Geolocation information: Information about your location with your consent.
• Audio and visual information: Video of you captured on CCTV security cameras installed in our locations.
• Inferences drawn from personal information identified above.

 

We have collected these same categories of personal information in the 12 months before the date of this Policy.

 

Why We Collect Personal Information

We collect the categories of personal information described above for these purposes:

 

Categories of Personal Information	Purposes for Collection
Personal identifiers: name, home or billing address, email address, telephone numbers, IP account name and password, information related to customer reviews, social media handles, drivers’ license or other identification card information.   Demographic information: Military or veteran status; date of birth   Commercial and financial information: payment information; rewards/loyalty card points information records of products or services ordered or considered; consuming histories or tendencies   Internet or other electronic activity information: your device and browser type, your browsing and search history on our Sites, and information regarding your interaction with our Sites and our advertisements; information regarding your interaction with our Sites and our advertisements; information regarding your interaction with our pages on social media sites and information provided to such sites; and information collected electronically from you in our stores   Geolocation information: your location, with your consent   Audio and visual information: video of you captured on CCTV security cameras installed in our locations.	To provide you with the information you request and our Services; to contact you from time to time; to enforce minimum age requirements as applicable; to provide you with information about our business; for customer support; for quality assurance purposes
Personal identifiers: name, home or billing address, email address, telephone numbers, IP address, account name and password, information related to customer reviews   Commercial and financial information: payment information; rewards/loyalty card points information; records of products or services ordered or considered; consuming histories or tendencies   Internet or other electronic activity information:  your device and browser type, your browsing and search history on our Sites, and information regarding your interaction with our Sites and our advertisements; information regarding your interaction with our pages on social media sites and information provided to such sites; and information collected electronically from you in our stores   Inferences drawn from personal information we collect	To deliver advertisements and marketing promotions and offers about products or services we think may be of interest to you, including our services and those of our affiliates; and to analyze the placement and effectiveness of our advertisements and other marketing efforts
Personal identifiers: name, email address, telephone numbers   Professional information: job title, information about your employer	To engage in business transactions with the entity you represent and market to or engage in diligence with the entities you represent
Personal identifiers: name, email address, home or billing address, telephone numbers, account user name and password   Commercial and financial information: records of products or services ordered or considered; other purchasing or consuming histories   Internet or other electronic activity information: device and browser type; operating system information; your browsing and search history on our Sites, including actions taken on our Sites and the dates and times of visits to the Sites; information regarding your interaction with our Sites and our advertisements; information regarding your interaction with our pages on social media sites and information provided to such sites; and information collected electronically from you in our stores   Audio information: recordings of customer service calls for quality assurance purposes	To monitor or improve our Sites and for internal business analysis
Personal identifiers: name, home and billing address, email address, telephone numbers, IP address, account name and password,   Commercial and financial information: records of services purchased or considered consuming histories   Internet or other electronic activity information: device and browser type; operating system information; your browsing and search history on our Sites, including actions taken on our Sites and the dates and times of visits to the Sites; information regarding your interaction with our Sites and our advertisements; information regarding your interaction with our pages on social media sites and information provided to such sites; and information collected electronically from you in our stores	To prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others

How Long Do We Retain Personal Information

We keep your personal information for as long as we need to provide our Services, meet our legal obligations or protect our legal rights. 

 

Categories of Personal Information We Sell or Share or Use for Targeted Advertising

When we engage in digital advertising, we may sell the following categories of personal information (according to the broad definition of “sell” under select state privacy laws), share them with third parties for purposes of cross-context behavioral advertising, or use them for targeted advertising: personal identifiers (including email address; phone number; and unique identifier) and internet or other electronic activity information.

We sell or share this information with advertising networks, data brokers and other companies involved in digital advertising to assist us in delivering personalized ads to you. We do so by allowing third parties to place cookies or other tracking technologies on our website that may collect information about your online activities over time and across different websites or applications, and by sharing information with our advertising partners.  For more information about the use of cookies and other tracking technologies, see the section “Our Use of Cookies and Other Tracking Technologies” below. 

To opt out of our sales and sharing of personal information, click here.

We do not sell or share for cross-context behavioral advertising any of the other categories of personal information we collect.  Also, if we know you are under the age of 18, we won’t knowingly sell or share your personal information for targeted advertising.

 

Categories of Third Parties To Whom We Disclose Personal Information

We disclose personal information to the following categories of third parties (which are not our service providers): Advertising companies and data brokers that process personal information for purposes of providing digital advertising services. If we know you are under the age of 18, we won’t make these disclosures. 

 

Sources From Which We Collect Personal Information

We collect personal information directly from you and other guests; from companies that help serve you, such as reservation platforms; and from advertising companies and data brokers. We also collect personal information from representatives of entities with which we do business or may do business. 

 

Use or Disclosure of Sensitive Personal Information

We do not use and disclose sensitive personal information to infer personal characteristics about you.

 

No Profiling to Facilitate Decisions with Legal or Other Significant Effects

We do not use automated processing of personal information to create profiles that drive decisions with legal or other similarly significant effects, such as whether someone is able to get financial or lending services, housing, insurance, or access to essential goods or services.

 

Disclosure of Personal Information for Business Purposes in the Past 12 Months.

In the last 12 months, we have disclosed the following categories of personal information for business purposes:

• Personal identifiers: name; home or billing address; email address; telephone numbers; IP address; account name and password for our rewards programs; information related to customer reviews; social media handles.
• Protected class information: military or veteran status.
• Commercial and financial information: records of services purchased or considered; consuming histories or tendencies; Power Card and Rewards accounts information and balances; payment information.
• Professional information: job title, information about your employer, status as a first responder.
• Internet or other electronic activity information: your device and browser type; your browsing and search history on our Sites; and information regarding your interaction with our Sites and our advertisements; information regarding your interaction with our pages on social media sites and information provided to such sites; and information collected electronically from you in our stores.
• Geolocation information: location information.
• Audio and visual information: video of you captured on CCTV security cameras installed in our locations.
• Inferences drawn from any of the personal information identified above.

 

Purposes for Disclosures

We disclose personal information for the following business purposes: to provide our Services; to manage customer, supplier and vendor accounts and relationships; process payments; verify customers’ identities; fulfill orders and transactions; engage in advertising and marketing; operate our IT systems and secure our systems; prevent fraud and other illegal activities; and to obtain professional advice about legal and accounting matters.    

 

We also may disclose information about you if we are required or permitted to do so by law, regulation or legal process (such as a court order or subpoena); in response to requests by government agencies, such as law enforcement authorities; when we believe disclosure is necessary or appropriate to protect our rights and the property or the rights, property or safety of others; or to help detect and protect against fraud or data security vulnerabilities. Additionally, we may disclose or transfer your personal information to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring.

 

Cookies and Other Tracking Technologies

We may use cookies, pixel tags, web beacons and other similar tracking technologies (“tracking technologies”) to automatically collect information when you visit our Sites. Tracking technologies include small data files placed on your computer, tablet, mobile phone, or other devices that capture information about your visit to our Sites. We use them to help spot irregular behavior, prevent fraud, improve security, remember your preferences, and better understand how you interact with us. Certain of these trackers are necessary or essential to run our Sites; others are not essential.  

 

We also allow third parties to use tracking technologies to collect or receive information about how you interact with our Sites and other parts of the internet, so that they can provide analytics information and deliver targeted ads tailored to you. Some third parties may also use some of these technologies to help us detect if you need support on our Sites. This may include tools that capture your keystrokes, mouse clicks, screen touches, and information about when, how and from where you accessed our Sites. 

Among other tools, we use Google Ads. For information about Google’s privacy practices, please refer to the Google Privacy Policy: https://policies.google.com/privacy?hl=en-US#infocollect.

 

You may set your browser to notify you when you receive a cookie or block cookies. Just follow the instructions on your browser or visit www.youradchoices.com. Residents of some states have the right to opt out of certain cookies; see U.S. State Data Privacy Rights section below for details.

 

Notice of Financial Incentive

The Dave & Buster’s Rewards™ Program (the “Program”) is our customer recognition program that rewards participating members for their food and beverage purchases and Game Chips played at participating Dave & Buster’s locations, as described in the Official Rules of D&B Rewards. 

To participate in the Program, we collect your name and phone number and track your associated purchases so we can send you personalized offers. If you ask us to delete this information, you won’t be able to stay in the Program because we wouldn’t be able to connect any benefits to you.

Program members earn gifts, Game Chips, and food items at our locations based on accrued points.  To figure out the value of this data to us, we consider the value of the gifts, Game Chips and other items offered to each participant against the cost of providing them. We estimate the value of personal information as less than a dollar, based upon the value of bonus Game Chips.

You can leave the Program at any time by calling us at (844) 515-5157.

 

Your Communication Options

We offer you certain choices about how we communicate with you and what information we collect from you. To update your preferences or ask us to remove your information from our newsletter e-mail lists please sign into to your Rewards account or contact us as specified in the How To Contact Us section of this Privacy Policy.

 

Links to Other Sites and Social Media Platforms

Our Sites may contain links to other web sites for your convenience and information. These sites may be run by companies not affiliated with Dave & Buster’s that have their own privacy policies and practices. We are not responsible for their content or privacy practices.

 

How We Protect Personal Information

We maintain reasonable security measures appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination.  Accordingly, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security. 

 

Children's Privacy

Our Sites are not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13 on our Sites.

Also, we do not knowingly sell or share for purposes of targeted advertising the personal information of minors we know are under 18 years of age.

 

SMS Consent and Terms and Conditions

Information obtained as part of SMS or text messaging consent will not be shared with third parties or affiliates; it will only be shared with service providers that operate our SMS/text messaging service for the purpose of providing that service.  To the extent there are delays in the delivery of messages, carriers are not liable for any such delays or undelivered messages.

If you have consented to receive text messages from us, you may receive text messages about marketing (e.g., discounts or offerings) and services you requested. Message rates may apply and messaging frequency may vary.  You may opt out of text messages by texting STOP to 48658.  For additional information, you can text HELP to 48658.  Links to our Terms of Service and this Privacy Policy may also be provided.  You can also reach us at privacy@mainevent.com.  

 

U.S. State Data Privacy Rights

Consumer Rights Under Comprehensive U.S. State Data Privacy Laws

Residents of the following states have rights under their state’s data privacy law regarding personal information we collect: California, Colorado, Connecticut, Iowa, Indiana, Kentucky, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. When laws in Alabama, Louisiana and Oklahoma come into effect in 2027, we will provide residents of those states with rights pursuant to those laws. The rights provided under these laws are similar in many respects, with some differences from state to state. 

Right to Know: The right to confirm whether or not we are processing your personal information and to access such data. 

California’s privacy law gives California residents the right to request the following additional information collected since January 1, 2022: Categories of personal information we have collected about them; categories of sources from which such personal information was collected; categories of personal information that the business sold or disclosed for a business purpose about the consumer; categories of third parties to whom the personal information was sold or disclosed for a business purpose; and the business or commercial purpose for collecting or selling such personal information.

 

Right to Access / Copy: The right to access or request a copy of your personal information, subject to certain exceptions.

 

Right to Delete: The right to request deletion of your personal information that we have collected from or about you and to have such information deleted, subject to certain exceptions.

 

Right to Correct: The right to request that we correct inaccuracies in your personal information. 

 

Right to Know Third Party Recipients of Personal Information: The right to know the identities of third parties to which a business has disclosed personal information.  This right is available under Oregon and Minnesota privacy laws.

 

Right to Know Categories of Third Parties: The right to know the categories of third parties to which we have disclosed personal information.  This is a right provided under the Maryland privacy law. 

 

Rights to Opt Out: Various rights to request that we stop using your personal information for one or more of the following purposes:

• Sale of Personal Information: The right to request that we stop selling your personal information, consistent with the definition of “sale” in each law.
• Targeted Advertising: The right to request that we stop processing your personal information for targeted advertising, subject to exceptions in some state laws.  This is not a right provided for under California’s privacy law, although the right to opt out of sharing personal information under that state’s law is similar.
• Sharing for Cross-Context Behavioral Advertising: California’s law provides the right to request that we stop sharing a California resident’s personal information for cross-context behavioral advertising. 

 

Exercising Your Rights

We will respond to requests from residents of states with data privacy laws that apply to us and will do so with respect to the rights that are provided under the requestor’s state law as of the effective date of that law.  The laws in some states listed above may not be in effect as of the date of this Privacy Policy.

To exercise your rights to know, access/copy, delete or correct, or know third parties or categories of third parties to which personal information is disclosed, submit a request by emailing us at guest.relations@daveandbusters.com or call us toll-free at 1-888-300-1515.  We will provide a substantive response to your request within 45 days of the date on which we received your request. If we require additional information or time to process your requests, we will contact you.

You can direct us not to sell your personal information or share it for purposes of cross-context behavioral advertising, or opt out of targeted advertising here.

 

Opt-out Preference Signals and Do Not Track

An opt-out preference signal is sent by a platform, technology, or mechanism on behalf of consumers and communicates a consumer’s choice to opt out of the sale and sharing of personal information for cross-context behavioral advertising with all businesses that recognize the signal, without having to make individualized requests.  The signal can be set on certain browsers or through opt-out plug-in tools. 

We recognize the Global Privacy Control signal when sent from IP addresses in states with privacy laws that apply to us, and do so at the browser level. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser.  If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

We will respond to opt-out requests as soon as feasibly possible, but no later than 15 business days after receipt of your request.  If we require additional information or time to process your requests, we will contact you.

We do not respond to the DNT or “Do Not Track” signal.

 

Exercising Your Rights Using Authorized Agents

Agents may submit opt-out requests on behalf of individuals under several state data privacy laws; this is not available under all state data privacy laws, though.  California residents can designate an agent to submit all other types of requests.

If an agent submits an opt-out request on your behalf, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the opt-out request on your behalf.  Agents can submit opt-out requests here . 

If you are a California resident and you use an agent to submit other types of requests, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf.  You will also be required to verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request. Agents can submit requests on behalf of California residents (other than opt-out requests) through our webform  or by emailing us at guest.relations@daveandbusters.com or calling us toll-free at 1-888-300-1515.   

Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney.  Any such requests will be processed in accordance with law pertaining to powers of attorney.  

 

Verification of Requests

When you exercise rights other than opt-out rights, we will take steps to verify your identity.  We may ask you for at least two pieces of personal information, depending on the nature of the request, and attempt to match those to information that we maintain or collect about you.

If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request.  We will notify you to explain the basis of the denial.

 

When We Do Not Act on a Request – Appeal Process

In some cases, we may not act on your requests (e.g., if we cannot do so under other laws that apply). When this is the case, we will explain our reasons for not providing you with the information or taking the action (e.g., correcting data) you requested.   

Additionally, under some state laws, you have the right to appeal our decision. You can do so by contacting us using the same method you used to submit the request, or emailing us at guest.relations@daveandbusters.com or call us toll-free at 1-888-300-1515, within 30 days after your receipt of our decision. 

 

California Shine the Light

With reference to California Civil Code Section 1798.83, also known as the “Shine the Light” law, we allow California residents to opt out of the disclosure of personal information to third parties for those third parties’ direct marketing purposes.  To exercise that opt-out option, click here.

If you exercise any of the rights explained in this Privacy Policy, we will continue to treat you fairly.  

 

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our personal information practices. We will indicate at the top of the notice when it was most recently updated and will advise you of any material changes by posting on our Sites notification that the Policy has been updated.

 

How To Contact Us / Accessibility Requests

If you have any questions about our privacy practices or to make accessibility-related requests or report barriers, please contact Guest Relations at guest.relations@daveandbusters.com or 888-300-1515. You also may write to us at:

Dave & Buster’s, Inc.

Attention: Guest Relations

1221 S. Beltline Rd Ste. 500

Coppell, Texas 75019.